在提供餐饮下午茶服务时,使用礼貌和专业的用语是非常重要的。以下是一些常见的服务用语:
问候与引导
"Good afternoon! Welcome to our afternoon tea service. How many people will be joining today?"(下午好!欢迎享用下午茶。请问几位用餐?)
"Would you prefer indoor seating or the garden terrace?"(您喜欢室内座位还是花园露台?)
"Here is the menu. I’ll give you a moment to decide."(这是菜单,您先看看,稍后我为您点单。)
点单
"May I take your order for the afternoon tea set?"(现在为您点下午茶套餐吗?)
"Our tea selection includes Earl Grey, Darjeeling, and Jasmine. Which would you like?"(我们提供伯爵茶、大吉岭茶和茉莉花茶,您需要哪种?)
"Can I get you anything else, perhaps a pastry or a scone?"(还需要别的吗?比如糕点或司康饼?)
提供茶点
"Here is your tea, sir/madam. Would you like some milk or sugar?"(这是您的茶,先生/女士。您要加牛奶还是糖?)
"I have your order ready. Would you like to start with the sandwiches or the scones first?"(您的订单已经准备好了。您想先吃三明治还是司康饼?)
关注客人需求
"Is there anything else I can get for you?"(还需要别的吗?)
"Can I get you a refill on your tea?"(需要为您续杯茶吗?)
结束服务
"Enjoy your tea and thank you for choosing our service."(祝您享用茶点,感谢您选择我们的服务。)
"If you have any further requests, please don't hesitate to ask."(如果您还有其他需求,请随时告诉我。)
这些用语不仅体现了专业的服务态度,还能让客人感受到被尊重和关怀。希望这些信息对您有所帮助!